TERMS & CONDITIONS

Positively Together is a very small family business, and as such I thank you for engaging with consideration, honesty and patience. I pride myself on professional, prompt and accurate communications but there is no admin team behind the scenes, it's all all just me! (The four-legged ones aren't very good at that stuff).

I look forward to you joining the Positively Together whanau. We commit to fair treatment for all, and honest, open and straight forward communication.

So let's see the fine print so that we're all on the same page - I know it's boring but please take the time to read each section, and make sure your child understands the relevant parts as well.

PAYMENTS, REFUNDS, CANCELLATIONS & COVID:

• No portion of the fee is refundable if an individual is unable to stay the duration of any session or is unable to attend any session due to illness or other commitments.
• Unfortunately we are unable to offer make-up lessons or credits in place of missed lessons. 
• Refunds or make-up classes will be given for cancellations of sessions due to Covid alert levels, or instructor illness.
• If sessions are cancelled or postponed for any reason, we will endeavour to advise you as early as possible, via email and/or text.  Please ensure we have your up-to-date contact information.
• Full payment must be made at least 7 days before the first day of your class/clinic/programme. You will receive instructions via email.
• Deposits are non-refundable.  If you have to withdraw from a programme or clinic, we require at least 7 business days' notice.  If you can find a suitable replacement person to take your spot, then we are happy to provide a full refund.

HEALTH & SAFETY CONDITIONS:

• Covid guideliness MUST be followed by everyone - both students and adults during drop-off/pick-up times.  Please help us to keep our vulnerable children safe.
• Parents/guardians or participants should notify staff of any relevant medical issues, disabilities, special needs, challenges or any other information necessary to ensure the participant's safety, comfort and optimal learning.  We are inclusive, and welcome individuals of all cultures, abilities and orientations, so please don't hesitate to share with us.
• ​Bex Tasker T/A Positively Together and associated staff, contractors and volunteers are not liable for personal injury sustained or any loss or damage of personal property whilst on the premises.
• Positively Together will aim to provide a safe learning environment to reduce risk of injury. It should be recognised by all students, parents/guardians that riding or handling horses and other large farm animals by its very nature carries a risk of accident and/or injury. 
• Positively Together provides experienced instructors and staff, who actively promote safe practise on and around horses and other animals. This being the case should it be realised that injuries do occur from time to time and students must accept this element of risk.  
• Positively Together HQ is a working farm, and has natural and man-made hazards including large animals, water troughs, stacked hay bales, electric fences etc.   Any non-participating children must be under constant and close supervision.

PROPERTY & ANIMALS:

• Unless otherwise advised, events are held on private property, at the home of the Tasker family. Other visiting participants, the resident animals (of all species) and the property itself must be treated with utmost respect at all times. Any person not doing so may be asked to leave the programme and/or the premises with no refunds offered.  We take the welfare of our animals VERY seriously.
• Do not open any gates, or climb fences, without explicit permission from Bex or her staff/volunteers.
• Please do not bring your own (non-participating) dogs or other animals onto the property without prior permission.
• If asked to bring an animal along, you must keep it under control at all times.  Vaccinations must be current, and leashes must be used.
• Please do not bring a dog onto the property that you know to display strong predatory behaviours toward chickens, sheep, cats or horses, or that is dog-dog aggressive (contact me to discuss your situation if you have concerns).   
• By bringing your own animals onto the property you understand and agree that Bex and/or her volunteers and staff may take control of the animal at any time, or ask for the animal to be tethered/crated/removed from the premises.  The safety and wellbeing of all the humans and animals are our priority. Thank you for your understanding.

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OTHER BITS & PIECES:

• Students are required to wear closed-toe shoes or boots.  Please send them with appropriate clothing for the weather, and a water bottle.  
• Parents/guardians and non-participating children must follow instructions of staff.  Non-participating children are welcome to attend and watch from a distance however please ensure they do not disturb the class or the animals (no excessive noise, running around etc that might startle animals or distract students).

• Any photos or video of my child and/or animals taken during the programme may be used by Positively Together and/or associated parties for publicity or sales purposes, including on social media (please reach out to discuss if this is an issue, we can edit your child out of photographs if needed).

• Honesty is our policy - please communicate openly, let us know of any concerns or questions and we will do the same.

By enrolling with Positively Together you are acknowledging your acceptance of these Terms and Conditions.