TERMS & CONDITIONS

Positively Together is a very small family business, and as such I thank you for engaging with consideration, honesty and patience. I pride myself on professional, prompt and accurate communications but there is no admin team behind the scenes, it's all all just me! (The four-legged ones aren't very good at that stuff).

I look forward to you joining the Positively Together whānau. We commit to fair treatment for all, and honest, open and straight forward communication.

So let's see the fine print so that we're all on the same page - I know it's boring but please take the time to read each section, and make sure your child understands the relevant parts as well.

PAYMENTS, REFUNDS, CANCELLATIONS & COVID:

• No portion of the fee is refundable if an individual is unable to attend or misses part of any session for any reason.
• We reserve the right to cancel or reschedule if and when necessary. In these circumstances we will inform you as soon as possible via email and/or text.  Please ensure we have your up-to-date contact information..
• Where sessions are cancelled due to Covid alert levels, instructor illness or other circumstances beyond our control, we will offer make-up classes or credits (or if unable to do so, we will refund the relevant portion of fees paid).
• If you miss a booked lesson/class for any reason, we cannot guarantee make-up lessons/credits.  
• Full payment must be made at least 14 days before the first day of your class/clinic/programme. You will receive instructions via email.
• Deposits are non-refundable.  If you have to withdraw from a programme or clinic, we require at least 7 business days' notice.  If you can find a suitable replacement person to take your spot, then we are happy to provide a full refund.
• If you have booked a Zoom/phone consultation, 12 hours cancellation notice applies.  If you would like to reschedule please reach out and ask, I'm happy to accomodate where possible.  No-shows will not be credited or rescheduled.

HEALTH & SAFETY CONDITIONS:

• Covid guideliness MUST be followed by everyone - class participants, children and adults during drop-off/pick-up times.  
• Parents/guardians or participants should notify staff of any relevant medical issues, disabilities, special needs, challenges or any other information necessary to ensure the participant's safety, comfort and optimal learning.  We are inclusive, and welcome individuals of all cultures, abilities and orientations, so please don't hesitate to share with us.
• ​Bex Tasker T/A Positively Together and associated staff, contractors and volunteers are not liable for personal injury sustained or any loss or damage of personal property whilst on the premises.
• Positively Together will aim to provide a safe learning environment to reduce risk of injury. It should be recognised by all students, parents/guardians that handling or riding horses and other animals by its very nature carries a risk of accident and/or injury. 
• Positively Together provides experienced instructors and staff, who actively promote safe practise on and around horses, dogs and other animals. This being the case it should be realised that injuries do occur from time to time and students must accept this element of risk.  
• Positively Together HQ (540 Wright Road, Aongatete) is a working farm, and has natural and man-made hazards including large animals, water troughs, stacked hay bales, electric fences etc.   Any non-participating children must be under constant and close supervision.

PROPERTY & ANIMALS:

• Unless otherwise advised, events are held on private property, at the home of the Tasker family. Other visiting participants, the resident animals (of all species) and the property itself must be treated with utmost respect at all times. Any person not doing so may be asked to leave the programme and/or the premises with no refunds offered.  We take the welfare of our animals VERY seriously.
• Do not open any gates, climb any fences or feed any animals, without explicit permission from Bex or her staff/volunteers.
• Please do not bring your own (non-participating) dogs or other animals onto the property without prior permission.
• If asked to bring an animal along, you must keep it under control at all times.  Vaccinations must be current, and leashes must be used.
• Please do not bring a dog onto the property that you know to display strong predatory behaviours toward chickens, sheep, cats or horses, or that is dog-dog aggressive (contact me to discuss your situation if you have concerns).   
• By bringing your own animals onto the property you understand and agree that Bex and/or her volunteers and staff may take control of the animal at any time, or ask for the animal to be tethered/crated/removed from the premises.  The safety and wellbeing of all the humans and animals are our priority. Thank you for your understanding.

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OTHER BITS & PIECES:

• Participants are required to wear sturdy closed-toe shoes or boots.  Please ensure you/they have appropriate clothing for the weather, and a water bottle.  
• For dog classes, you will need a flat  collar (leather or webbing) and/or harness with name/council tag, poo bags, a regular lead (1.5-2m or more), water bowl, lots of tasty treats and a favourite toy.  No choke/prong collars or chain leads permitted.
• Spectating friends and family members including parents/guardians and non-participating children must follow instructions of staff.  Non-participating children are welcome to watch from a distance however please ensure they do not disturb the class or the animals (no excessive noise, running around etc that might startle animals or distract students).

• Any photos or video of children and/or animals taken during the programme may be used by Positively Together and/or associated parties for publicity or sales purposes, including on social media (please reach out to discuss if this is an issue, we can edit your child out of photographs if needed).

• Honesty is our policy - please communicate openly, let us know of any concerns or questions and we will do the same.

By enrolling in a programme, clinic, lesson or other activity with Positively Together you are acknowledging your acceptance of these Terms and Conditions.